Contact Us

📧 Email: info@selestelle.com

Response Time:

We aim to respond to all inquiries within 24 hours on business days.

Our support team is available Monday to Friday, excluding public holidays.

If you contact us over the weekend or during peak seasons, response times may be slightly delayed, but we’ll get back to you as soon as possible.

✔ Order Assistance – Tracking, updates, cancellations (if applicable)

✔ Product Information – Ingredients, usage, and stock status

✔ Shipping & Delivery – Estimated arrival, tracking issues, lost parcels

✔ Refunds – Eligibility and next steps (see [Refund Policy])

✔ Account & Payment Issues – Failed payments, confirmation problems

To help us assist you faster, please include the following in your email:

• Order Number

• Full Name & Email Used for Purchase

• A Brief Description of Your Inquiry

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